Frequently Asked Questions

How long does it take to get my product?

It depends on the country where you live. If there is a warehouse in your country about three business days if not the average time would be between 10 and 30 days. On the checkout page you will see our shipping options and how long it takes to get the product depending on your location. For more information please visit our Shipping and Delivery Page

How can I return the product or get a refund?

You have 15 days to decide if you want to keep the product. Please read more on our page Return and Refund policies.

Do you ship to my country?

We ship to over 200 countries.

How can I track my package?

Once that you order has been processed, we will send you an email with a tracking number that you will be able to use to track your package.

Do I need to pay custom fees?

Every country has its own regulations. Most of them allow the import of goods without paying taxes as long as the product is cheaper than a certain amount. This amount varies from country to country. You, as a buyer, are responsible of paying those taxes.